Calls cost 7p per minute plus network access charge
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Incapacity Benefit at Jobcentre
Contact details for Jobcentre
Incapacity Benefit at Jobcentre
Incapacity Benefit has now almost completely been replaced with Employment and Support Allowance. This is also the case for most claims that are being made through Jobcentre, and any new Incapacity Benefit claims will almost certainly be passed on to the ESA team. Even then, many ESA claims are being moved on to Universal Credit: it would be worth speaking to an Incapacity Benefit advisor if you feel you may be affected.
Incapacity Benefit was paid to people who were unable to work, and who had paid enough National Insurance Contributions. Since 31 January 2011, no new Incapacity claims were accepted – and all new claims were to be made through Employment and Support Allowance.
| Department | Contact Details |
| Universal Credit – new claims (this is a call forwarding service) | 0843 507 2304 Calls cost 7p per minute plus your network access charge |
| Universal Credit helpline support (this is a call forwarding number) | 0843 507 2303 Calls cost 7p per minute plus your network access charge |
| Incapacity Benefit (this is a call forwarding service) | 0843 507 2318 Calls cost 7p per minute plus your network access charge |
| Sign in to your Universal Credit account/online journal | Click here |
| Contact Alexandria Jobcentre via the central helpline (this is a call forwarding service) | 0843 507 2924 Calls cost 7p per minute plus your network access charge |
Contact information for Jobcentre
Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.
| Department | Call Forwarding Number |
| Jobcentre central helpline (this is a call forwarding service) | 0843 507 2924 Calls cost 7p per minute plus your network access charge |
| Jobcentre Appointments (this is a call forwarding service) | 0843 507 2779 Calls cost 7p per minute plus your network access charge |
| Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) | 0843 507 2916 Calls cost 7p per minute plus your network access charge |
| Employment & Support Allowance (this is a call forwarding service) | 0843 507 2917 Calls cost 7p per minute plus your network access charge |
| Income Support Incapacity Benefit (this is a call forwarding service) | 0843 507 2318 Calls cost 7p per minute plus your network access charge |
| Universal Credit (this is a call forwarding service) | 0843 507 2303 Calls cost 7p per minute plus your network access charge |
| Universal Credit (New Claims & Appointments) (this is a call forwarding service) | 0843 507 2304 Calls cost 7p per minute plus your network access charge |
| Social Fund (this is a call forwarding service) | 0843 507 2918 Calls cost 7p per minute plus your network access charge |
| Maternity Allowance (this is a call forwarding service) | 0843 507 2914 Calls cost 7p per minute plus your network access charge |
| Personal Independence Payment (this is a call forwarding service) | 0843 507 2299 Calls cost 7p per minute plus your network access charge |
| National Insurance Number helpline (this is a call forwarding service) | 0843 507 2919 Calls cost 7p per minute plus your network access charge |
| Budgeting Advance (this is a call forwarding service) | 0843 507 2300 Calls cost 7p per minute plus your network access charge |
| Budgeting Loans (this is a call forwarding service) | 0843 507 2935 Calls cost 7p per minute plus your network access charge |