Information on universal jobmatch change of circumstances | Universal Jobmatch locations and details

Looking for information around universal jobmatch change of circumstances? You maybe be able to find a direct phone number to call using the UK Government website here, or you can connect to the main Jobcentre Plus helpline number by using our call connection service number below. Please be aware, we are completely unaffiliated to the Jobcentre Plus, Department for Work and Pensions, or any other organisation listed on this website, and we simply offer a call connection service. Calls using our call connection service are charged at £1.50 connection fee, plus £1.50 per minute, plus your network access charges.


Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
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Need to find information on universal jobmatch change of circumstances? You may be able to find out more by contacting your local Jobcentre – find it in our Jobcentre Plus index here. This page has been generated to deal with some of the most popular enquiries relating to Maternity Allowance, and we hope that the details below may be of use to you in your search for information on universal jobmatch change of circumstances.
Please note: this site is not affiliated with Jobcentre, DWP, or any organisation mentioned. The information provided is advisory, and any phone numbers listed are call connection numbers.

Contents

Contact details for Jobcentre

Contact information for Jobcentre

Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.

Department Call Forwarding Number
Jobcentre central helpline (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Jobcentre Appointments (this is a call forwarding service) 0903 871 2358
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Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) 0903 871 2358
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Employment & Support Allowance (this is a call forwarding service) 0905 481 0002
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Income Support Incapacity Benefit (this is a call forwarding service) 0905 481 0249
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Universal Credit (this is a call forwarding service) 0903 871 2346
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Universal Credit (New Claims & Appointments) (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Social Fund (this is a call forwarding service) 0843 507 2918
Calls cost 7p per minute plus your network access charge
Maternity Allowance (this is a call forwarding service) 0843 507 2914
Calls cost 7p per minute plus your network access charge
Personal Independence Payment (this is a call forwarding service) 0903 871 2350
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
National Insurance Number helpline (this is a call forwarding service) 0903 871 2359
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Budgeting Advance (this is a call forwarding service) 0905 481 0140
Calls cost £1.50 connection fee and £1.50 per minute plus your network access charge
Budgeting Loans (this is a call forwarding service) 0843 507 2935
Calls cost 7p per minute plus your network access charge

Information on Universal Jobmatch

Information on Unversal Jobmatch, taken from Wikipedia.

The concept
The website replaced the JobCentre Plus’ Job Search Tool and Employer Services Direct, which were part of the Directgov online system set up in the UK’s New Deal employment system. The service has been introduced as part of a Government campaign to assist the DWP to monitor client’s jobsearch activities directly, and as part of the “Digital By Default” agenda to migrate more British citizens to subscribe to an online process when claiming benefits, both unemployment benefit and In Work (Universal Credit benefit). The service was switched prematurely live through an AlphaTesting System in November 2012, was commended as being a perfect system by Secretary of State for Work and Pensions George Iain Duncan Smith in November 2012,[citation needed] but remains a work in progress. Whereas, in parallel to the switching of Universal Jobmatch, the DWP closed its existing processes supporting Job Search and Employer Services Direct, migrating its customers to the new system, and reported that 460,000 employers posting jobs and the site receiving over 6 million searches per day. By February 2013 there were some 2 million registered users.,[1] although ambiguity remains with these figures. When Universal Jobmatch was introduced, the DWP migrated existing users of its Employer Services Direct service to Universal Jobmatch, thereby inflating the database of registered users.

Development
However, from the outset of the Alpha Testing System being promoted as being live in November 2012, whereas Universal Jobmatch may generate a number of job leads, and whereas each Job Lead may require candidates to apply for a job through an external website, there is no guarantee that, upon visiting the web site, the Job Lead will still exist. Indeed, some jobs advertised on Universal Jobmatch result in multiple clicks and multiple tabs as they initially open a job aggregating website which links to a recruitment agency website which then links to an employers website and the application made is not recorded in the Universal Job Match necessitating the user to have to manually type in a report of their application. The Monster Corporation (which operates the system on behalf of the Department of Works and Pensions) makes it clear when candidates sign up to the system that “they do not accept liability or responsibility for any financial consequences”.[citation needed]

Early teething problems
Early controversy has arisen due to people having registered with Universal Jobmatch and then finding that they are targeted by dubious organisations and individuals in financial scams.[2] Channel 4 news ran a feature, in December 2012, which explained how this new government service was being used to obtain personal details of jobseekers.[3] Instead of resolving this issue, the Monster Corporation which operates the system on behalf of the Department for Work and Pensions (DWP) require all users, when creating an account, to accept a number of terms and conditions of use,[4] including the clause that they “don’t accept liability for loss or damage incurred by users of the website.

The Universal Jobmatch states regularly as of January 2013 that users must “Never ever give out things like scanned passports, national insurance numbers or bank account details until a job offer has officially been made.” on their relevant web pages.[5][6][7][8] The site was also made a lot more user-friendly and less verbose in mid 2013.[2]

Tender Controversy
On 12 February 2014, it was revealed in a Freedom of Information Act request [9] that Monster didn’t win the Universal Jobmatch Tender falling into last place on value and second to last place on evaluation scoring;[10] until the service was put back out to tender.[11]

The Government paid Methods Consulting Limited and Jobsite UK (Worldwide) Limited £950,000 compensation,[12] who should have won both tenders, when the new contract was awarded. To date, the Government hasn’t specified its reason for placing the contract back out to tender but the fact it paid compensation seems to suggest it wasn’t the private company at fault.

Concerns are raised how Monsters “satisfactory” evaluation score and high bid in the first tender, resulted in a near-perfect evaluation score in the second tender and a bid of under half the original which in turn made them competitive. Allegations of insider dealing and corruption has been made because of this.[10]

Mooted demise
According to a report in The Guardian in March 2014, leaked documents from the DWP indicate that the government had formulated plans to scrap Universal Jobmatch when the contract for the site was up for renewal in 2016, due to the numbers of fake and repeat job adverts posted to the site and because of cost concerns.[13]

Replacement
On 26 April 2018 a message was placed on the home page saying the service would be replaced by ‘Find a job’ on 14 May 2018.[14] Users were advised to save their information by 17 June 2018 as logins would not be moved to the new system. [15][14]

Who can use it and why
It was not a requirement to register, and anonymous searches could be made by people looking for jobs and applications made directly to companies that had posted their contact details. However, as of 1 March 2013 JobCentre Plus advisers could, if giving a good reason, require Jobseeker’s Allowance claimants to use the site through a JobSeeker Direction. If they refused to comply, they could be recommended for a benefit sanction. A decision-maker took the final decision over whether benefit should be removed, which as a consequence of the UK Governments Welfare Reform Bill of 2012, may have led to a loss in State Benefits for up to 3 years.[6][16][17]

Registered users had the option to allow the DWP to have access to their accounts. Whilst this was not mandatory, claimants were threatened with a sanction to do so to aid their jobsearch activity and to enable the DWP to monitor claimants’ activity.[18]

Hacktivists
Additionally, hacktivists have created an plug-in addition for the Chrome Browser which will allow the automatic distribution of CVs to recruiters through Universal Jobmatch.[19]