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Universal Credit at Jobcentre
All contact details for Jobcentre
Universal Credit at Jobcentre
As time goes on, it looks as though Jobcentre Plus will mainly be processing Universal Credit claims. This is going to be the case nationwide, not only at the Jobcentre. Whether you live local, or somewhere else entirely, the UK Government is attempting to move most benefits payments on to Universal Credit – and so it is likely that it will be the main way through which people receive benefits in the future.
While there has been some pushback to the move to Universal Credit, it seems as though the Jobcentre, as well as every other location, will soon be exclusively using Universal Credit. According to the most recent advice from Citizens Advice, Universal Credit will replace:
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Housing Benefit
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income-related Employment and Support Allowance (ESA)
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income-based Jobseeker’s Allowance (JSA)
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Child Tax Credit
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Working Tax Credit
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Income Support
These are known as ‘legacy benefits’. If you’re thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live – check if you’re eligible for Universal Credit. You can also find out when Universal Credit is coming to your area on GOV.UK.
If you are looking to claim Universal Credit, or would simply like the Jobcentre to move you over from one of the benefits mentioned above on to Universal Credit, it may be advisable to phone the central Jobcentre helpline in order to speak to an adviser about how best to go about this. You can speak to a Universal Credit helpline representative by calling our call forwarding number, which will connect through to the main support helpline.
| Department | Contact Details |
| Universal Credit – new claims (this is a call forwarding service) | 0843 507 2304 Calls cost 7p per minute plus your network access charge |
| Universal Credit helpline support (this is a call forwarding number) | 0843 507 2303 Calls cost 7p per minute plus your network access charge |
| Universal Credit Budgeting Advances (this is a call forwarding number) | 0843 507 2300 Calls cost 7p per minute plus your network access charge |
| Sign in to your Universal Credit account/online journal | Click here |
| Contact Greenock Jobcentre via the central helpline (this is a call forwarding service) | 0843 507 2924 Calls cost 7p per minute plus your network access charge |
Contact information for Jobcentre
Below is a complete list of all our call forwarding numbers for relevant departments that should be able to assist with your Jobcentre Plus enquiry.
| Department | Call Forwarding Number |
| Jobcentre central helpline (this is a call forwarding service) | 0843 507 2924 Calls cost 7p per minute plus your network access charge |
| Jobcentre Appointments (this is a call forwarding service) | 0843 507 2779 Calls cost 7p per minute plus your network access charge |
| Job Seeker’s Allowance Claims (New Claims & Existing) (this is a call forwarding service) | 0843 507 2916 Calls cost 7p per minute plus your network access charge |
| Employment & Support Allowance (this is a call forwarding service) | 0843 507 2917 Calls cost 7p per minute plus your network access charge |
| Income Support Incapacity Benefit (this is a call forwarding service) | 0843 507 2318 Calls cost 7p per minute plus your network access charge |
| Universal Credit (this is a call forwarding service) | 0843 507 2303 Calls cost 7p per minute plus your network access charge |
| Universal Credit (New Claims & Appointments) (this is a call forwarding service) | 0843 507 2304 Calls cost 7p per minute plus your network access charge |
| Social Fund (this is a call forwarding service) | 0843 507 2918 Calls cost 7p per minute plus your network access charge |
| Maternity Allowance (this is a call forwarding service) | 0843 507 2914 Calls cost 7p per minute plus your network access charge |
| Personal Independence Payment (this is a call forwarding service) | 0843 507 2299 Calls cost 7p per minute plus your network access charge |
| National Insurance Number helpline (this is a call forwarding service) | 0843 507 2919 Calls cost 7p per minute plus your network access charge |
| Budgeting Advance (this is a call forwarding service) | 0843 507 2300 Calls cost 7p per minute plus your network access charge |
| Budgeting Loans (this is a call forwarding service) | 0843 507 2935 Calls cost 7p per minute plus your network access charge |